Customer Service Outcome
Missed LINE messages become missed revenue: AI customer service outcome catches high-value inquiries in 30 seconds
We build LINE / FB / Email reply and follow-up systems for realtor, insurance, finance, lawyer, accountant, and medical aesthetics teams, measuring missed-lead rate and conversion attribution.
High-value inquiries usually break at response speed and follow-up
LINE, FB, and Email are split across people, so nights and weekends create missed messages.
Slow first replies push realtor / insurance / finance / lawyer / accountant / medical aesthetics buyers to the next provider.
Sales teams see conversations but not the exact points where missed-lead rate rises.
conversion attribution is missing, so customer service becomes another tool cost.
We manage service by outcome, not tool count
30 seconds initial response
Capture need, context, and next step before a human is available.
High-value scoring
Rank inquiries by budget, urgency, service type, and BNI ICP fit.
conversion attribution
Write back each booking, referral, and close so service investment maps to revenue.
Outcome > tools
The deliverable is lower missed-lead rate, more valid bookings, and attribution.
KPI / Guarantees
- ✓ Initial response within 30 seconds and timeout reasons
- ✓ missed-lead rate across read-no-reply, unassigned, and untracked threads
- ✓ High-value detection rate and human handoff SLA
- ✓ Valid bookings, rescued tickets, and conversion attribution
- ✓ If the pilot does not establish a verifiable baseline and dashboard, we refund the setup fee.
Pricing
NT$15-30k/月起 + 績效
Monthly base; performance can be tied to rescued tickets, valid bookings, or revenue share.
FAQ
Will AI say the wrong thing to high-value clients?
AI does not promise pricing, legal, medical, or financial conclusions. Risky threads are flagged for humans.
We already reply on LINE. Why use this?
This covers nights, weekends, channel gaps, and measurable missed-lead follow-up.
How fast can we see results?
Week 1 baseline, week 2 response and scoring, weeks 3-4 booking and missed-lead rate review.
Can it connect FB, Email, and our CRM?
Yes. We pilot the highest-value channel first, then connect CRM, forms, and internal alerts.
How should a BNI member pilot it?
Pick one high-ticket service and one main channel, then measure bookings and attribution for 30 days.
Start with the most expensive missed-lead point
Run a 30-day pilot, measure missed-lead rate, response speed, and conversion attribution, then expand only if the outcome is clear.